CrossMed is a leading healthcare staffing firm dedicated to connecting healthcare facilities with exceptional talent. We pride ourselves on creating meaningful connections, fostering professional growth, and delivering outstanding client and candidate experiences. Our core values of Humble, Relentless and Accountable drive everything we do.

This key role requires exceptional relationship management skills, strategic thinking, and the ability to navigate and influence complex account structures. The ideal candidate will play a critical part in fostering strong client relationships, identifying growth opportunities, and ensuring seamless collaboration between internal and external teams to drive mutual success.

Key Responsibilities:

1. Relationship Management:
   • Build and maintain strong, long-term relationships with key stakeholders within client organizations.
   • Serve as the primary point of contact, identify, understand staffing needs and points of concern; develop customized solutions that make CrossMed a trusted advisor for client accounts, ensuring internal and external client satisfaction.
   • Utilize platforms to manage, document and track all client interactions, agreements, and metrics for communication and reporting. 
2. Strategic Planning:
   • Develop and implement account strategies to maximize client value and align with the company’s growth objectives.
   • Proactively identify and cross-sell opportunities, driving revenue growth within existing accounts.
   • Analyze account trends, identify opportunities for growth, and execute specific strategies to increase revenue while engaging with vendors to increase variety and volume within the account.  

Collaboration and Coordination:

1. • Act as a bridge between clients and internal teams, ensuring effective communication and alignment on goals and deliverables; to resolve issues related to billing, compliance, or candidate performance.
   • Communicate and collaborate with sales teams, including recruiters, client managers, and operations teams to ensure the timely placement of qualified candidates  
2. Analysis and Reporting:
   • Regularly analyze account performance, providing actionable insights and recommendations for improvement.
   • Create detailed reports on client metrics, satisfaction levels, and growth opportunities for internal and client-facing reviews while providing effective insight and collaboration for growth to leadership.

1. Problem Solving:
   • Navigate and resolve complex account challenges, leveraging strategic thinking and a solutions-oriented approach.
   • Proactively address risks and implement measures to ensure continued client success.

Qualifications:

• Proven experience in account management, client success, or a similar role with 2-5 years of experience preferred. 
• Exceptional relationship-building and interpersonal skills, with the ability to influence and negotiate effectively.
• Excellent interpersonal and communication skills, with the ability to build rapport quickly.
• Strong strategic thinking and problem-solving abilities, coupled with excellent organizational skills.
• Experience managing complex account structures and working with cross-functional teams.
• Familiarity with CRM tools and data analysis to track account performance and trends.

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance, 401K, and weekly pay.
• Opportunities for professional growth and development.
• A supportive, collaborative team environment that values work-life balance.

Join Us

If you’re passionate about connecting healthcare professionals with opportunities that make a difference, we’d love to hear from you! Apply today and become a part of our mission to improve healthcare staffing solutions.